Frequently Asked Questions
We have tried our best to anticipate your questions. If your question in unanswered, please contact us. It might take us a day or two to get back you; we appreciate your patience.
- KOL Foods in a nutshell
- KOL Foods Way
- Why are you so expensive?
- Why 100% grass-fed?
- How is your beef and Lamb different from other organic / vegetarian fed / grain fed / pastured kosher meat producers?
- How is your chicken, turkey and duck different than other organic / pastured kosher poultry producers?
- How is your salmon different from the salmon I can buy from my local store?
- Why flash frozen instead of fresh?
- What are the most tender cuts of beef?
- What are the leanest cuts of beef?
- This is my first time ordering, what do you recommend I purchase?
- Can you recommend items for kids?
- My beef/lamb had a stamp on it. And my chicken had a metal tag on its wing. Why is that?
- What is "Natural Smoke Flavor"?
- Do you sell chicken feet?
- Can I buy your products locally at a retail location?
- How much is shipping?
- Why is shipping so expensive for a small order?
- When and where does KOL Foods ship?
- Does KOL Foods ship to Canada?
- I do not want my order to arrive on Friday after sundown or on Saturday.
- How long will it take for my order to arrive after I order?
- How will I know when my order will arrive?
- I need expedited shipping, how can I make that happen?
- Can I have my order arrive on a specific date?
- Do I have to be home when my order is delivered / Is a signature required?
- Do you have to be part of a Buying Club to purchase?
- What is a Buying Club?
- I would like to start a club in my area.
- My order was shipped in a Styrofoam container! How can I recycle it?
- What if I receive something I am not satisfied with?
- Why is the meat a different color than I'm used to?
- Does grass-fed meat cook differently from conventional meat?
- How do I safely thaw meat and poultry?
- How long can the meat remain frozen? Can I refreeze meat that has been defrosted?
- What can I do if the meat is salty?
- The meat was not what I expected.
- Cooking Tips and Recipes
What is American Tradition Beef (AT Beef)?
Please see our AT Beef page.
What is Grassland Range Beef (GR Beef)?
Please see our GR Beef page.
What's the difference between AT and GR Beef?
AT (American Tradition) Beef is sourced in the United States.
Why don't we use soy-free poultry feed?
KOL Foods produces glatt kosher, sustainable 100% grass-fed beef and lamb. We know our product from farm to fork and tell you its story. We are a small producer working with small family farms. Our process is in harmony with nature. We are the only nationally available kosher meat provider that exclusively sources grass-fed meat - all other kosher producers, including organic ones, finish their cattle and sheep on grains including corn. This cancels out many of the benefits of grass-feeding, and that is why KOL Foods is committed to grass-feeding our animals 100%.
How is your chicken, turkey and duck different from other organic / pastured kosher meat producers?
KOL Foods produces glatt kosher, sustainable 100% pastured chicken, turkey and duck. We know our product from farm to fork and tell you its story. We are a small producer working with small family farms. Our process is in harmony with nature.
According to the Star-K:
We won’t leave you hanging. You will receive an email confirming your order. You will also receive an email (with package tracking information) when your order is shipped.
Can I buy your products locally at a retail location?
When and where does KOL Foods ship?
We ship anywhere within the 48 continental United States, and in parts of Hawaii and Alaska.
If you live in Alaska or Hawaii and would like to place an order, please contact us and we will let you know what your options are, as our system cannot process addresses in those states.
To avoid having your order arrive after sunset on Friday, we ship orders out for delivery Tuesday through Thursday, unless you select our "Friday delivery is OK" option [More Info].
I do not want my order to arrive on Friday after sundown or on Saturday?
We have taken this into account in our shipping schedule: We ship out orders for delivery Tuesday through Thursday, unless you select our "Friday delivery is OK" option [More Info], to avoid any conflicts with Shabbat. If you want to be extra careful, you can place your order on Friday or Sunday so that your order ships out on Monday for delivery on Tuesday or Wednesday.
It could be as soon as the next morning! It depends on when you place your order, and where you are shipping it to. Please see our Shipping Information page.
How will I know when my order will arrive?
When your order ships, you will automatically receive a FedEx tracking number via email. Simply click the tracking number and you can watch your package make its way to you.
Please Contact Us and we will do our best to get your order out the door and on your doorstep!
Yes. Please note the date you would like it to arrive in the FedEx comments section during checkout. Please note that we cannot deliver on Sundays or Mondays. Saturday delivery is available only in limited instances and at an extra cost. Please Contact Us for more information.
If you have already placed your order, please Contact Us immediately with your request.
Do I have to be home when my order is delivered / Is a signature required?
It depends and here’s the short answer: No, not usually. The only situation where FedEx may require a person to be present is if you live in a multi-unit building with no doorman or receptionist.
Do you have to be part of a Buying Club to purchase?
In select cities, we help our customers save money on the expense of shipping by organizing local Buying Clubs, generally around the holidays. These orders ship as a group with other orders for pick up in a central location
Please see our information page on starting a Buying Club.
How can I "green" my wedding, bar/bat mitzvah or other event?
Serve sustainable kosher meat! KOL Foods works with event planners, caterers and venues. Just tell your caterer or planner to give us a call and we will take it from there!
What about Local?
I’m a restaurant/caterer/retailer – how can I get KOL Foods products?
Send an email, give a call. We’ll discuss the possibilities. Contact Us
My order was shipped in a Styrofoam container. What do I do with it?
We thought long and hard about the "food-print” of shipping our products. Styrofoam shipping containers are necessary to ensure product quality and safety. The polystyrene container that your order arrives in is a reusable insulated cooler that can be reused or recycled. To learn where you can recycle the container, visit www.earth911.org. We also accept coolers via mail or drop-off if you are in the Washington, DC area. Contact Us for details.
How can I safely thaw meat and poultry?
We have an entire page devoted to this based on information from the USDA. Please follow this link.
How long can the meat remain frozen? Can I refreeze meat that has been defrosted?
Our products are flash frozen to preserve their freshness. We’ll yield to the USDA folks…check out this link: USDA Fact Sheet on Freezing
At the end of the fact sheet you will find a freezer storage chart.
What if I receive something I am not satisfied with?
We are in business to please our customers. If for any reason you are not completely satisfied please consult our Return Policy page. This page will outline the steps you will need to take to make a return or receive a credit. Please note:We will ask that you submit photographs of all packaging or product issues.Having photographs is required for us to either submit claims to our insurance or to understand what happen so that we may better serve you in the future.
We are not able to accept any returns on products whose kosher seal has been broken. We always welcome comments and questions.
Why is the meat a different color than I'm used to?
The freshest meats are purplish in color rather than red. They turn reddish after exposure to oxygen (this is called "blooming"). We cryovac and freeze our meat as soon as possible, so its exposure to oxygen is less than if it were on a Styrofoam tray - so it may still be its original purplish color when you receive it.
Moreover, much non-organic meat is treated with color enhancers because meat businesses know that many people choose their meat based on color. (This is especially true of processed meat products like deli meats and sausages.) Some of these dyes are even called "natural" because they are not synthetic. KOL Foods meat is not color-enhanced or treated - we add nothing at all. So your roast beef deli meat might not be the bright red you are used to.
In addition, feeding beef grain or corn increases its pigment (myoglobin) level, so our grass-finished beef is naturally less red than grain-fed meat
Does KOL Foods offer gift certificates?
Yes! Click here to purchase the gift of KOL Foods for friends and family.
Will sales tax be added to my order?
The short answer is no.
The meat was not what I expected.
There is a bit of a learning curve to cooking with grass-fed meat because its chemical make up is significantly different (specifically, healthier fat) from grain-fed beef and requires different cooking methods and times. Folks that are used to cooking with conventional meat sometimes have a hard time in the beginning. Be sure to follow these simple steps to achieve delicious grass-fed dishes. Most importantly avoid overcooking. Grass-fed meat is leaner than grain-fed and will cook in less time! Be sure to also check out our recipes. Good luck and let me know if you find any good recipes or wine pairings to share!
Does grass-fed meat cook differently from conventional meat?
YES! Check out our Cooking Tips page.
What can I do if the meat is salty?
Kosher meat is salted during the kashering process. This process is done by hand and sometimes one piece of meat gets a little more salt than another. All of our products can be defrosted and soaked in cold water for 12-24 hours in the refrigerator to remove excess salt.
Why not only use USDA Certified Organic farms?
We require our farms to follow and go beyond the USDA's organic standards. We at KOL Foods believe that you are what you eat. Our animals' feed is free of hormones, GMOs, arsenic and animal by-products. Additionally, our animals are never given antibiotics. Instead, our animals are raised in pastures that are free of fertilizers and petroleum-derived chemicals, and grass is renewable by the sun. Most importantly, our animals are never in confinement or feedlots. The farms that raise animals for KOL Foods are small and their customers know them personally so they trust their practices. This trust results in making the added expense and headache of official government certification less appealing.