KOL Foods - Glatt Kosher | 100% Grass-Fed Beef & Lamb | Pastured Chicken, Turkey & Duck | Wild Alaskan Salmon
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Frequently Asked Questions

We have tried our best to anticipate your questions. If your question in unanswered, please contact us. It might take us a day or two to get back you; we appreciate your patience.


How KOL Foods is different
Kosher, Green & Organic Certifications
Events, Caterers & Wholesale
Our Product Lines
Our Products
Ordering
Shipping / Delivery
Thawing / Cooking / Preparation


KOL Foods in a nutshell
Founded in 2007 by Devora Kimelman-Block, KOL Foods provides 100% grass-fed kosher meat shipped to your door. KOL Foods’ products connect you to tradition, the land, a sustainable future, and good health for friends and family. We know our farmers and tell the story of their animals. KOL Foods is committed to Kashrut, transparency, the environment, animal welfare, health and offering the most delicious meat and poultry on the market. We have been featured in the New York Times Magazine, NPR's Marketplace, and Gourmet Magazine. [Read Articles]

KOL Foods offers glatt-kosher, organic-raised, grass-fed beef, lamb and no-nitrate deli; pastured chicken, turkey and duck; wild caught Alaskan salmon and other specialty goods. We ship frozen via FedEx nationwide or via buying clubs in select cities.

Fish Hechsher / Kosher Certification
The Wild Sockeye Salmon Fillets from KOL Foods follow the Orthodox union (OU) Standards because our fisherman only fishes for salmon and fillets it himself (debones and cleans, etc).


KOL Foods Way

Why are you so expensive?
We often get the question, "why are your products so expensive?" The truth is we really aren't, we're priced how meat that is properly raised ought to be priced. The true question is, "why is cheap meat so cheap?" Please see The True Cost of Meat.

Why 100% grass-fed?
There are so many reasons! Did we mention the health benefits compared to conventional meat? A few more lists of 100% grass-fed meat's environmental and ethical benefits can be found in the KOL Foods Way section of this website. This information can also be found under "Resources" at the bottom of every page.

What is American Tradition Beef (AT Beef)?
Please see our AT Beef page.

What is Grassland Range Beef (GR Beef)?
Please see our GR Beef page.

What's the difference between AT and GR Beef?
AT (American Tradition) Beef is sourced on the west coast of the United States.
GR (Grassland Range) Beef is sourced from South America.

AT tends to be more tender because it goes through a dry aging process and is more forgiving for cooks not used to cooking with 100% grass-fed beef. GR tends to be leaner and less expensive. Both lines are OU glatt-kosher and certified by the USDA as 100% grass-fed.

Why don't we use soy-free poultry feed?
Our poultry are pastured, so they forage for their own food in the meadows. Our birds, however, are omnivores and need more than what a pasture can provide so we offer them feed and fodder in addition. The feed is similar for all our poultry – it is certified organic, GMO-free and milled locally for our farmers. It contains soy and corn, barley and other glutinous grains. We never feed our birds antibiotics, hormones or arsenic. The fodder is simply sprouted grain.

We have tried feeding our poultry several different soy-free feeds, but none of them were successful. We found that many of the birds were not healthy on soy-free feed, but when switched back to feed with soy, their health and weight were restored. Also, a study by Jeff Mattocks shows that soy-free feed does not reduce the levels of phytoestrogen in pastured poultry when raised in legume rich pastures. Most every pasture has some clover, which like soy beans is a legume and causes phytoestrogen levels to increase. We hope that someday there will be an economically viable and scientifically proven way to raise legume-free pastured poultry. In the meanwhile, we make absolutely sure that our birds are fed only organic, non-GMO soy.


How is your beef and lamb different from other organic/grain-finished kosher meat producers?
KOL Foods produces glatt kosher, sustainable 100% grass-fed beef and lamb. We know our product from farm to fork and tell you its story. We are a small producer working with small family farms. Our process is in harmony with nature. We are the only nationally available kosher meat provider that exclusively sources grass-fed meat - all other kosher producers, including organic ones, finish their cattle and sheep on grains including corn. This cancels out many of the benefits of grass-feeding, and that is why KOL Foods is committed to grass-feeding our animals 100%.

Here are just a few differences:

KOL Foods:
  • 100% grass-fed, 100% grass-finished and 100% pastured
  • Raised on non-industrial family owned farms and ranches
  • Never confined to pens or lots
  • No hormones added
  • No antibiotics
  • Approved by OU or Star-K. Glatt kosher as is indicated on the butcher's label on each package.
  • Shechita techniques and "green" certifications
  • rich in Omega 3s, beta-carotene and cancer-fighting CLAs
  • lower in cholesterol
Others:
  • animals raised in confinement
  • hormone use to speed weight gain
  • standard antibiotic regimen
  • overfed on grains and soy
  • vegetarian = corn-fed
  • greater issues with E.Coli, Foot and Mouth disease and Mad Cow


How is your chicken, turkey and duck different from other organic / pastured kosher meat producers?
KOL Foods produces glatt kosher, sustainable 100% pastured chicken, turkey and duck. We know our product from farm to fork and tell you its story. We are a small producer working with small family farms. Our process is in harmony with nature.

Here are just a few differences:

KOL Foods:
  • 100% pastured after brooding
  • Raised on non-industrial family owned farms
  • Free to eat grasses, seeds, grubs, bugs or feed supplement
  • Feed supplement is all-natural, all-vegetarian, locally grown & milled
  • No arsenic added
  • No antibiotics or hormones added
  • OU, CHK and/or CRC kosher
  • Shechita techniques and "green" certifications
Others:
  • animals raised in confinement (even organic, cage-free & free range)
  • arsenic added to feed (N/A for organic)
  • standard antibiotic regimen (N/A for organic)
  • overfed on grains and soy
  • use industrial breeds that are genetically mutated to have abnormally large breasts
  • vegetarian = corn-fed
  • greater chance of developing new diseases such as SARS (bird flu)

How is your salmon different from the salmon I can buy from my local store?
We believe that the sea is a precious resource that should not be wasted or destroyed by poor fish-farming practices. Few people understand that farm-raised salmon is fed corn, a diet so poor in nutrition that farmers have to feed their fish red dyes to make their salmons' flesh turn pink. Additionally, few realize that many farm raised salmon are genetically modified organisms (GMOs). As with most things, you get what you pay for. Please see our salmon page.

Why Flash Frozen instead of Fresh?
Flash freezing seals nutrients so it is often fresher than "fresh". Flash frozen tastes as good as fresh and sometimes even better. Flash freezing allows us to eat seasonally all year since pasture raised poultry can't be raised in the winter and the best season for 100% grass-fed beef and lamb is in the fall.

What are the most tender cuts of beef?
Rib steak or Rib Eye steak, Flat Iron, or any of the AT cuts. For the other cuts, we recommend tenderizing, marinading marinating and/or braising.

What are the leanest cuts of beef?
100% grass-fed meat has less fat than its grain-fed counterpart. The fat that 100% grass-fed meat has, is much healthier for you as well [Health Info]. The leanest cuts are Shoulder steak, Silver Tip roast, 1st Cut Brisket or any of the GR cuts, which are naturally very lean. For the other cuts, we recommend trimming or grilling so that the fat drips off.

This is my first time ordering, what do you recommend I purchase?
A great way to sample our offerings are through the discounted Sampler Packs. Our Samplers contain a variety of cuts in small quantities so they are ideal for people wanting to try a few things.

If you want to choose a particular product, try a cut you like: a steak you love to grill, or a roast that you know helps you make a holiday meal into a true feast. Our AT beef is truly special, and the only domestic 100% grass-fed kosher beef on the market.

Our Allegheny Lamb, raised by local farmers in the Northeast, is always a hit - our customers rave about it!

If you are cost conscious, you can try the GR Cowboy steaks, the GR London broil or for a pot roast, the GR Deckel.

For your kids, the turkey chops or drums make a great eating experience - and of course you can't miss our hot dogs and sausages.

Can you recommend items for kids?
Please see our Kids Menu in Bubbe's Kitchen.

My beef/lamb had a stamp on it. And my chicken had a metal tag on its wing. Why is that?
The stamps and tags are there to serve you - they ensure that your meat is exactly what you asked for: the highest quality, glatt kosher meat.

The United States Department of Agriculture and the Orthodox union certify our products. To ensure compliance, they stamp or tag our animals, and you may encounter those upon opening your package of KOL Foods meat.

The ink used is food-grade, allergen-free and completely safe. The tags are easily removed with a knife.

What is "Natural Smoke Flavor"?
Our butcher uses liquid smoke, which consists of smoke produced through the controlled burning of wood chips or sawdust, which is condensed into solids or liquids and then dissolved in water. This method can be modified to develop a wide range of smoke flavors.

Do you sell chicken feet?
We have received numerous requests from customers who are very interested in obtaining chicken feet. We would love to provide them to you, but due to regulations and processing circumstances, we are unable at this time to sell any poultry feet.

How can I know when my meat is Kosher for Passover?
According to the OU, raw meat which is unprocessed is always kosher for Passover and doesn't need an added P. This is the same ruling as with raw vegetables or fruit.


The items that do not fit in the raw meat category are meats that are processed. Some examples of our processed products are beef or lamb breakfast strips (lamb/beef "bacon"), hot dogs, sausages, and deli. Kosher for Passover versions of these products are marked with a "(KP)" on the web product name as well as marked with a P on the packaging.

Ground Beef, Lamb and Turkey
All our ground meat is Kosher for Passover year round.
Unlike "raw" meat, ground meat usually needs a P (because one can't be sure that sausage wasn't produced in the grinder). HOWEVER, our butcher has two rooms: one for processing (deli, sausages, etc.) and one for "raw" meat. The raw room is kosher for Passover all year round and he makes our ground meat there. So our butcher's ground grinder never has anything in it that is not meat. In other words, the processed meats need to have a KP, but the ground and all the non-processed meats don't.
 

I placed an order. How will I know the order was received?

We won’t leave you hanging. You will receive an email confirming your order. You will also receive an email (with package tracking information) when your order is shipped.

Can I buy your products locally at a retail location?
All KOL Foods products can be purchased online through our website. We deliver via FedEx to your door or through Buying Clubs in select locations.
We do not currently sell our products at retail locations, except at True Nature Foods in Chicago, and Aaron's Gourmet in Queens, NY.
If you are a retailer and would like to carry KOL Foods products, please check out our wholesale information page.

How much is shipping?
The best and quickest way to calculate shipping is to populate your shopping cart with the items you'd like to buy and then click the large purple "Calculate Shipping" button in the shopping cart. You will then be provided with all of you shipping options.

Why is shipping so expensive for a small order of 1 to 4 items?
There are certain fixed costs that immediately go into shipping any item such as the cooler and dry ice. We are forced to cover these costs through a shipping surcharge, however, there is no surcharge on orders over 4 items. We recommend that you order 5 or more items to maximize your dollar. The shipping surcharges are as follows: 1 item, $12; 2 items, $10; 3 items, $8; 4 items, $6; 5+ items $0.

When and where does KOL Foods ship?
We ship anywhere within the 48 continental United States, and in parts of Hawaii and Alaska.
If you live in Alaska or Hawaii and would like to place an order, please contact us and we will let you know what your options are, as our system cannot process addresses in those states.
To avoid having your order arrive after sunset on Friday, we ship orders out for delivery Tuesday through Thursday, unless you select our "Friday delivery is OK" option [More Info].

Does KOL Foods ship to Canada?
Due to customs restraints, we do not ship to Canada or anywhere else abroad. Some residents of Canada have had their orders delivered to a US border location and picked it up from there. We know that customers have successfully used a company called "US Addresses" in Niagara Falls, NY (Tel: 716-298-1822 - 3909 Witmer Rd, Niagara Falls, NY 14305). KOL Foods does not endorse or have any kind of relationship with this company.

I do not want my order to arrive on Friday after sundown or on Saturday?
We have taken this into account in our shipping schedule: We ship out orders for delivery Tuesday through Thursday, unless you select our "Friday delivery is OK" option [More Info], to avoid any conflicts with Shabbat. If you want to be extra careful, you can place your order on Friday or Sunday so that your order ships out on Monday for delivery on Tuesday or Wednesday.


How long will it take for my order to arrive after I order?
It could be as soon as the next morning! It depends on when you place your order, and where you are shipping it to. Please see our Shipping Information page.

How will I know when my order will arrive?
When your order ships, you will automatically receive a FedEx tracking number via email. Simply click the tracking number and you can watch your package make its way to you.

I need expedited shipping, how can I make that happen?
Please Contact Us and we will do our best to get your order out the door and on your doorstep!

Can I have my order arrive on a specific date?
Yes. Please note the date you would like it to arrive in the FedEx comments section during checkout. Please note that we cannot deliver on Sundays or Mondays. Saturday delivery is available only in limited instances and at an extra cost. Please Contact Us for more information.
If you have already placed your order, please Contact Us immediately with your request.

Do I have to be home when my order is delivered / Is a signature required?
It depends and here’s the short answer: No, not usually. The only situation where FedEx may require a person to be present is if you live in a multi-unit building with no doorman or receptionist.

Please see our Shipping Information page for more information on shipping and delivery.

Do you have to be part of a Buying Club to purchase?
No. Anyone can enjoy KOL Foods meat anytime by ordering online and shipping our delicious products directly to our doorstep via FedEx.
In select cities, we help our customers save money on the expense of shipping by organizing local Buying Clubs, generally around the holidays. These orders ship as a group with other orders for pick up in a central location

What is a Buying Club?
A Buying Club is essentially a group order. Many people in a local area place KOL Foods orders before a certain deadline, and all those orders are shipped together and arrive together for pick-up at a central location.
There is no membership fee for our Buying Clubs, and you don't have to join in any formal way; when Clubs are active, all you have to do is place an order and select your local club as the shipping method during checkout. The shipping cost for clubs is a flat fee, so the more you buy, the cheaper it becomes.

I would like to start a Buying Club in my area.
Please see our information page on starting a Buying Club.

How can I "green" my wedding, bar/bat mitzvah or other event?
Serve sustainable kosher meat! KOL Foods works with event planners, caterers and venues. Just tell your caterer or planner to give us a call and we will take it from there!

What about Local?
KOL Foods aims to raise its animals near its customers. This desire reflects our interest in knowing and trusting where our food comes from. KOL Foods is committed to being transparent and sharing our meat's stories.
Unlike with fresh produce, the carbon footprint of transporting meat is a small fraction of what it takes to get that steak to your plate. Living animals play a large role in carbon emissions, and by pasturing our animals, we ensure that our animals live in harmony with the environment - they live where they are supposed to live!
That said, we are not always able to make our meat as local as we would like: due to the industrialization of the kosher meat processing business, few kosher slaughterhouses are left in the United States and most of them are in very rural locations near feedlots, not near kosher consumers. KOL Foods is committed to minimizing our carbon footprint, and we work to do so in all facets of the process of providing the meat to our customers. We feel that it is vital for our health, our environment and our ethics for kosher consumers to have access to sustainable meat even if they don't live close to where the meat was processed.


Which Kosher certification / Hashgacha do you carry?
For our complete kashrut certification information, please see our Certification Page.

I’m a restaurant/caterer/retailer – how can I get KOL Foods products?
Send an email, give a call. We’ll discuss the possibilities. Contact Us


My order was shipped in a Styrofoam container. What do I do with it?
We thought long and hard about the "food-print” of shipping our products. Styrofoam shipping containers are necessary to ensure product quality and safety. The polystyrene container that your order arrives in is a reusable insulated cooler that can be reused or recycled. To learn where you can recycle the container, visit www.earth911.org. We also accept coolers via mail or drop-off if you are in the Washington, DC area. Contact Us for details.

We also make eco-friendly shipping containers available to our customers at cost. You can select that option during checkout. These containers are made from recycled materials that are fully biodegradable when exposed to bacteria. The added cost of those containers, combined with the fact that our standard Styrofoam containers are reusable and recyclable, has caused us to not completely switch over to the biodegradable containers.

How can I safely defrost meat quickly?
Put the unpackaged meat in a container of room temperature water. If you are dealing with a whole bird, make sure to get the water inside the bird as well. Leave it for 10 - 30 minutes until the water is cold. Throw out the water and fill up again with room temperature water. Do this a few times. Never let uncooked meat sit out at room temperature for longer than 2 hours.

USDA Fact Sheet on Thawing


How long can the meat remain frozen? Can I refreeze meat that has been defrosted?

Our products are flash frozen to preserve their freshness. We’ll yield to the USDA folks…check out this link: USDA Fact Sheet on Freezing

At the end of the fact sheet you will find a freezer storage chart.


 

What if I receive something I am not satisfied with?
We are in business to please our customers. If for any reason you are not completely satisfied please consult our Return Policy page. This page will outline the steps you will need to take to make a return or receive a credit. Please note:We will ask that you submit photographs of all packaging or product issues.Having photographs is required for us to either submit claims to our insurance or to understand what happen so that we may better serve you in the future.

We are not able to accept any returns on products whose kosher seal has been broken. We always welcome comments and questions.


Why is the meat a different color than I'm used to?
The freshest meats are purplish in color rather than red. They turn reddish after exposure to oxygen (this is called "blooming"). We cryovac and freeze our meat as soon as possible, so its exposure to oxygen is less than if it were on a Styrofoam tray - so it may still be its original purplish color when you receive it.

Moreover, much non-organic meat is treated with color enhancers because meat businesses know that many people choose their meat based on color. (This is especially true of processed meat products like deli meats and sausages.) Some of these dyes are even called "natural" because they are not synthetic. KOL Foods meat is not color-enhanced or treated - we add nothing at all. So your roast beef deli meat might not be the bright red you are used to.

In addition, feeding beef grain or corn increases its pigment (myoglobin) level, so our grass-finished beef is naturally less red than grain-fed meat

The Color of Meat and Poultry by the USDA


Does KOL Foods offer gift certificates?

Yes! Click here to purchase the gift of KOL Foods for friends and family.


Will sales tax be added to my order?
The short answer is no.

For residents of Maryland: there is no sales tax on healthy food items.
For residents of all other states: If an online retailer like KOL Foods does not have a physical presence in a particular state, such as a store, business office, or warehouse, it is not required to collect sales tax from customers in that state. This rule is derived from a 1992 Supreme Court decision which held that mail-order merchants did not need to collect sales taxes for sales into states where they did not have a physical presence.

The meat was not what I expected.
There is a bit of a learning curve to cooking with grass-fed meat because its chemical make up is significantly different (specifically, healthier fat) from grain-fed beef and requires different cooking methods and times. Folks that are used to cooking with conventional meat sometimes have a hard time in the beginning. Be sure to follow these simple steps to achieve delicious grass-fed dishes. Most importantly avoid overcooking. Grass-fed meat is leaner than grain-fed and will cook in less time! Be sure to also check out our recipes. Good luck and let me know if you find any good recipes or wine pairings to share!

Does grass-fed meat cook differently from conventional meat?

YES! Check out our Cooking Tips page.


What can I do if the meat is salty?

Kosher meat is salted during the kashering process. This process is done by hand and sometimes one piece of meat gets a little more salt than another. All of our products can be defrosted and soaked in cold water for 12-24 hours in the refrigerator to remove excess salt.


Why not only use USDA Certified Organic farms?

We require our farms to follow and go beyond the USDA's organic standards. We at KOL Foods believe that you are what you eat. Our animals' feed is free of hormones, GMOs, arsenic and animal by-products. Additionally, our animals are never given antibiotics. Instead, our animals are raised in pastures that are free of fertilizers and petroleum-derived chemicals, and grass is renewable by the sun. Most importantly, our animals are never in confinement or feedlots. The farms that raise animals for KOL Foods are small and their customers know them personally so they trust their practices. This trust results in making the added expense and headache of official government certification less appealing.

Finally: for meat to be USDA certified organic the slaughterhouse and butcher also have to be organic certified. This effectively makes it impossible for KOL Foods, given the dwindling number of kosher slaughterhouses and USDA certified butchers in the USA.

 


 

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