KOL Foods - Glatt Kosher | 100% Grass-Fed Beef & Lamb | Pastured Chicken, Turkey & Duck | Wild Alaskan Salmon
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Join the KOL Foods Mishpacha!

Customer Happiness Specialist

KOL Foods is the only provider of American kosher grass-fed meat and organic, pastured poultry. We are looking for a person to join our team, someone who listens carefully to our customers’ needs and is eager to solve problems; who is comfortable talking to strangers and loves talking about food and cooking. We are a small, heimishe company, and our new colleague should be outgoing, detail-oriented and eager to help the company grow.

Location: Silver Spring, MD.

Hours: Full-time position. Our customer service hours are 9am-5pm (early closing on Friday in winter), with occasional evening or Sunday duties during high seasons.

Compensation: $30-35,000 in salary, plus commission and yearly bonus. Health insurance, paid sick leave, Jewish holidays and two weeks paid leave.

Core Duties:
· Respond to questions and resolve complaints about products, orders and shipping;
· Coordinate with the warehouse;
· Manage Buying Clubs;
· Monitor and troubleshoot shipping with third-party shippers;
· Handle and record order adjustments;
· Upload new inventory to website and limited website management (joint responsibility);
· Always finding new ways to make our customers happy;
· Other duties as assigned.

· Strong interest in food - interest in the sustainable food movement preferred;
· Excellent communications skills, kinder-than-necessary demeanor and impeccable phone etiquette;
· Detail oriented 
· Outside-the-box thinking to provide creative solutions;
· An outgoing, positive personality and a sense of humor;
· Be comfortable with or eager to learn about various software applications;
· Entrepreneurial spirit.

To apply, email jobs@kolfoods.com with your resume and a letter describing why you would be great at this job and for KOL Foods.

Applicants will be considered on a rolling basis.

KOL Foods is an equal opportunity employer.