KOL Foods - Glatt Kosher | 100% Grass-Fed Beef & Lamb | Pastured Chicken, Turkey & Duck | Wild Alaskan Salmon
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Join the KOL Foods Mishpacha!

About KOL Foods
KOL Foods is what kosher should be. We put kosher meat and ethics on the same plate allowing consumers to merge their traditional and modern values and feel good about the meat they eat. KOL Foods sells 100% grass-fed, healthy lamb and beef and pastured poultry and wild salmon nationwide through our online store.

As a values-based business, KOL Foods’ mission is to produce meat that is in harmony with nature, neighbors and tradition. In an age when it takes an investigative reporter to clarify where meat comes from, we are committed to telling its honest story. We want our customers to know and trust that each animal is raised in the traditional, environmentally-friendly way, on open fields. We are committed to kashrut, sustainability, transparency, animal welfare, the customer’s health and offering the most delicious meat on the market.

KOL Foods is currently offering the following position:

Customer Happiness Specialist

KOL Foods is the only provider of American kosher grass-fed meat and organic, pastured poultry. We are looking for someone who listens carefully to our customers’ needs and is eager to solve problems; someone who is comfortable talking to strangers and loves talking about food and cooking. We are a small, heimishe company, and our new team member should be outgoing, detail-oriented and eager to help the company grow.

Location: Washington, DC area preferred; location negotiable.

Hours: part-time, approx 10-15 hours/week. This position will gradually become full-time as additional responsibilities are added. The work schedule is negotiable. Our customer service hours are 9am-5pm (early closing on Friday in winter), with occasional evening or Sunday duties during high seasons.

Compensation: $15 per hour.

Core Duties:
  • Respond to customer questions about products, orders and shipping;
  • Resolve customer complaints;
  • Coordinate special requests and fulfillment issues with warehouse;
  • Monitor and troubleshoot shipping with third-party shipper/FedEx;
  • Handle and record order adjustments;
  • Follow-up with unresolved leads;
  • Other duties as assigned.
  • Strong interest in food; interest in the sustainable food movement preferred;
  • Excellent communications skills, phone demeanor and etiquette;
  • Outside-the-box thinking to provide creative solutions for customer issues;
  • An outgoing, positive personality and a sense of humor;
  • Be comfortable with or eager to learn about various software applications;
  • Entrepreneurial spirit.
Apply to this position now! Email your resume to jobs@kolfoods.com, with a note indicating why you would love to join the KOL Foods Team, and why you would be a great addition.
Deadline for applications: November 7th, 2016

KOL Foods is an equal opportunity employer.