FedEx Shipping Alert:
It is important to note that because we expedite your orders by shipping FedEx, we cannot ship to P.O. Box addresses. Weather and Federal/Jewish holidays may change delivery availability. All orders are subject to availability of product.
When do we ship: Our products are perishable and require special handling. Our shipping days are as follows:
Between the 2nd or 3rd week in March and the 2nd or 3rd week in September: for Overnight service and next-day ground service (only to the NY-DC/NOVA region), we ship Monday through Thursday. For 2-day shipping or 2-day ground service, we ship Monday through Wednesday.
Between the end of September and the beginning of March: for Overnight service and next-day ground service (only to the NY-DC/NOVA region), we ship Monday through Wednesday. For 2-day shipping or 2-day ground service, we ship Monday and Tuesday.
Orders placed outside of our shipping days will be shipped on the following Monday unless you request otherwise. If you don't mind delivery of your order on Friday, please indicate so in the comments field during checkout.
Generally speaking (see next paragraph), if you place an order before noon (eastern time) on a day that we ship, your order will go out the same day. An order placed between noon and 4 PM (eastern time) might ship the same day or be held to the following day that we ship. An order placed after 4 PM (eastern time) will go out the following day that we ship. You will receive an email with a FedEx tracking number for you to plan for its arrival.
Special shipping requests: If you have any special requests for FedEx or for our shipping department, you must make a note in the comments box during checkout. Additionally, we recommend that you email us with any requests for our shipping department to confirm that it is on our radar. We will do our best to meet all of your requests, however, this is not always possible. Additionally, keep in mind that FedEx is an independent company that is out of our control.
All orders are shipped signature release: No signature is required unless you live in a multi-unit building, then a signature will be required. This means, if no one is there to receive the order from our carrier the driver will leave the order at your door. This signifies acceptance of the order the same as a signature. We recommend that someone be there within the designated time frame to accept the order and properly refrigerate it (although product will stay frozen after delivery for up to 8 hours). We will e-mail you the carrier tracking number when your order is shipped which will allow you to monitor the delivery of your order.
If this is a gift, please be sure to alert the recipient that something perishable will be delivered via FedEx.
Order Cancellation & Returns
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Shipping, Surcharge (Packing) & Insurance Rates
To figure out all your shipping rates, please populate your shopping cart with the items you would like. Then go to your shopping cart and click on "Calculate Shipping" (large purple button on the upper left).
Insurance: we do not insure all shipments. Ground is only insured for damage (spoilage not included), 2-day and overnight are fully insured.
If you order over 100 lbs of our products, and ship the order by FedEx Ground Service, we will refund the shipping cost!
This offer applies only if the product weight is over 100 lbs - not the shipping weight. Select Ground Service during checkout, and prepay the shipping cost. We will refund the shipping cost within 10 business days of your receipt of the shipment. Offer only valid in 1-day or 2-day FedEx Ground Service areas.
For orders greater than 120 lbs (shipping weight), please place multiple orders. For orders greater than 24 items, please place multiple orders.