KOL Foods - Glatt Kosher | 100% Grass-Fed Beef & Lamb | Pastured Chicken, Turkey & Duck | Wild Alaskan Salmon
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Join the KOL Foods Mishpacha!

Customer Happiness Specialist

KOL Foods is the only provider of American kosher grass-fed meat and organic, pastured poultry. We are looking for a new person to join our team, someone who listens carefully to our customers’ needs and is eager to solve problems; who is comfortable talking to strangers and loves talking about food and cooking. We are a small, mission-led company, and our new colleague should be outgoing, detail-oriented and eager to help the company grow. This is an excellent opportunity for someone with an interest in the sustainable or kosher food fields to learn about company operations from the inside.

Location: Silver Spring, MD.

Hours: Full-time position. Our customer service hours are 9am-5pm with occasional evening or Sunday duties during high seasons.

Compensation: $35,000 plus performance-based commission and annual bonus. Health insurance, paid sick leave, Jewish holidays and vacation.

Core Duties:

· Respond to questions and resolve complaints about products, orders and shipping;
· Coordinate with the warehouse;
· Manage Buying Clubs;
· Monitor and troubleshoot shipping with third-party shippers;
· Handle and record order adjustments;
· Upload new inventory to website and limited website management (joint responsibility);
· Always finding new ways to make our customers happy;
· Help with data and knowledge transfer as KOL Foods transitions to a new e-commerce platform;
· Other duties as assigned.

· Strong interest in food - interest in the sustainable food movement preferred;
· Excellent communications skills, kinder-than-necessary demeanor and impeccable phone etiquette;
· Outside-the-box thinking to provide creative solutions - entrepreneurial spirit;
· Outgoing, positive personality and a sense of humor;
· Be comfortable with or eager to learn about various software applications;
· Stay calm and kind under pressure.

To apply, email jobs@kolfoods.com with your resume and a letter describing why you would be great at this job and why you'd be a great asset for KOL Foods.

Applicants will be considered on a rolling basis. We hope to fill this position as soon as possible.

KOL Foods is an equal opportunity employer.